FAQs

You can get a fare estimate in the rider app by following these steps:

• Enter your destination address in the "Search”
• Your default pickup point is set to your current GPS location. If you are not being picked up at your current location, tap your pickup location on the map and update the address
• After Destination, you will get the fare estimates are displayed

If you wish to contact your driver about a pickup location or talk about other details of the ride you requested, you can do that through the app.

To contact your driver:
1. Tap the bar that displays the driver's info at the bottom of your screen
2. Select "Contact" to choose between calling or messaging your driver

You can cancel a trip at any time, before or after a driver has accepted your trip request. If you cancel when the driver is less than 5 minutes away from picking you up, you will be charged a cancellation fee.

To cancel before a driver accepts your trip request:
1. Tap the cancel bar at the bottom of your screen.

To cancel after a driver accepts your trip request:
1. Swipe up the slide right to cancel

CANCELLATION FEES
A ride request can be cancelled free of charge for up to 5 minutes after a driver accepts your request. If you cancel after this, you'll be charged a cancellation fee.

You can select the vehicle as per your requirement

Currently we have Mo Ambulance Basic, Advance, Car, Auto & Bike available

Mo Basic & Mo Advance are equipment fixed ambulance

No, it does not require to mention the patient’s name

You can contact on number available in the app.

Contact Driver number

Yes

Yes, you can book and share the same to other

It depends upon the registration of the hospital under the Mo Ambulance app.